“Roger was an amazing Real Estate Agent and I look forward to recommending him to my friends and family”.

“A true gentleman and professional”.

“Of all the people we dealt with during our home buying experience, the only person we completely trusted was Roger”.

“He assisted us every step of the way”.

“My wife and I felt that ‘the ship was in very capable hands’ under Roger; as first time home buyers, this was important to us; Roger was knowledgeable and welcomed all our questions”.

“Roger is the bee’s knees; fabulous job all around; would recommend him to all my friends”.

“Roger gave outstanding professional service; he was always responsive and totally trustworthy; a pleasure to do business with”.

“Roger was what a real estate should be; I cannot say enough positive things about Roger and Century21 AA”.

Dear Mr. Dell’Accio:

I am writing to let you know how much my husband and I enjoyed working with one of your employees.  My husband, Clinton, and I were lucky enough to work with Joyce Friedman on the purchase of our new home.  It was by a chance encounter that we met Joyce; she had called the plumbing and heating company my husband works for, and he was sent out on her call, but we couldn’t be happier to have met her.  She was an excellent resource for us, and over the course of our time with her, we came to feel that a personal connection had formed.

From the first time we met Joyce we felt a bond forming.  She was extremely intuitive and proactive in our search for our first home.  We had worked briefly with another realtor whom we felt showed us any houses she could find, rather than listening to our thoughts on what we wanted.  From the get go, Joyce proved to be far more interested in helping us find a home we could love than in just making a commission off of us.  In fact, before we’d all met face to face for the first time, Joyce took very specific information from us by phone to help her narrow down her search criteria, ensuring that the homes we looked at together were homes we would be interested in.  Though these sound like things that any realtor should do, I can tell you that from our experience, it’s rare to find one who actually does them.  Her work with us paid off immediately.  We loved one of the homes she showed us on our first outing and put in an offer that was accepted.  Through no fault of Joyce’s, that deal fell through, but Joyce was so informative and so supportive of us that we knew she would be able to help us find another place that we could love.  She walked us through all of the steps with our first purchase attempt and was very clear when explaining things to us.  We valued her input so much that we walked away from that deal still having extreme confidence in her and our search.

The very next weekend we went out with Joyce again.  She had found several more homes for us to look at.  We were eager to continue to search, but we balked at one of her selections because of its price.  She explained that she had chosen it because of the wonderful kitchen; which was one of the things I had specified we were looking for; because it was in the school district we were interested in, and because of the listing’s history.  When she explained the history, the length of time it had been on the market and the two previous reductions in price, we decided to look at the house.  After looking at the property, I was still doubtful that we could afford it as the listing price was beyond our comfort zone, but Joyce explained why it actually was a possibility for us.  We put in an offer we were comfortable with on the property that day, knew that it had been accepted that night, went to contract about two weeks later, and now, two months later, own that home.

I could write to you about how well Joyce researched the properties she took us to see and how well informed she was, or I could tell you that she made sure that we did everything legitimately to save both ourselves and herself any future hassle or hang-ups, but I believe one of the traits that really makes Joyce exemplary is her ability to connect with her clients.  Her open personality and friendly demeanor make her instantly likeable.  From our first encounter with her both Clinton and I felt like we could trust her to do right by us, to help us and guide us through the process.  We were able to comfortably discuss with her why we were looking for a home of our own, our frustrations with the properties we had seen on our own and with other realtors, and what we felt would make a house feel like home to us.

Joyce was able to build personal connections by sharing bits of her past experiences, both as a homeowner and a realtor, that we could relate to or that would ease our minds.  Clinton and I both feel that we were extremely lucky to work with Joyce.  She has been so very thoughtful throughout this process, congratulating us, sending us a small holiday gift and a housewarming gift.  After hearing other people’s horror stories, we know that Joyce is a rarity and we are thrilled and grateful to have gotten to work with someone like her.  We’ve recommended her to others, even people who have only mentioned buying a home in passing, because we are confident that she will work just as hard and be just as effective for any potential client she might have.  We can only imagine what an asset she must be to you.  It is with our sincerest gratitude that we send our thanks to Joyce for all of her help, and to you for having such an outstanding employee to represent your company.

Sincerely,

Sarah & Clinton B

Ronkonkoma

I just wanted to send you some quick feedback on two of your agents, Steve McGrath and Teresa Langan.  My wife and I met Steve when we did our first home visit at one of his properties.  Steve offered to help coordinate other visits for us, and was instrumental in showing us more than 30 houses over several month's time, often giving up his nights and weekends to do so.  Both he and Teresa were extremely helpful in coordinating our schedule for visits with other agents, and they quickly learned what type of home we were looking for, and took the time to search for properties that fit the bill.  When we finally decided on our house, Steve walked us through the process of making an offer, conscientiously balancing his duty as a representative of the seller, while still advising us as first time home buyers.  He was also critical to the success of the negotiations, playing liaison between myself and the seller's agent.  Long story short, they both did a fantastic job, and turned what could have been a stressful, intimidating experience into a pleasure. 

-Piers P and Denise P
North Babylon